Opening Hours

Mon. - Fri 9am -5pm

Our office

10 Blackall Industrial Estate

 Hamberts Road

South Woodham Ferrers

 Essex

CM3 5UW

©2017 by Sprint Communication Systems.

Privacy Notice:

Please read the B2B Resources Ltd, Privacy Notice carefully to understand how we use your personal data. Our Privacy Notice defines the basis for processing any personal data you provide to us, or we collect when we contact you or you are contacted by one of the Sprint family.

B2B Resources Ltd is a Franchise of SCS Network Services Ltd the network of which is referred to as the Sprint Family. This is how your personal information is used by B2B Resources Ltd.

Updated May 2018.

If you have any questions, or want more details about how we use your personal information, you can call us on 01245 200410 or e-mail us at enquiries@sprintcommunications.co.uk

“B2B Resources Ltd T/A Sprint Communications” is a data controller for the purpose of the Data Protection Act and the GDPR. This privacy notice describes how we protect and use the information you give to us directly or via one of the Sprint Family;

This policy is updated from time to time. The latest version is published on this page.

Protection of your data by law

Your privacy is protected by law. This section provides further details about this.

According to Data Protection Laws, we are allowed to use personal information only if we have an acceptable reason to do so.

The law says we must have at least one or more of the following reasons:• To fulfil a contract we have with you, or
• When it is our legal duty, or
• When it is in our legitimate interest, or

• When we have your consent to

If B2B resources Ltd has a business or commercial reason to use your information, this is known as ‘legitimate interest’ and if we need to rely on legitimate interest as the reason for using your data, we will tell you what that is.

Information We Use

To ensure we are able to provide you with a contract or service, we will process all or some of the personal information, please note that this is not an exhaustive list:

  • Name

  • Contact information including email address

  • Information about your company and position

  • Other information relevant to enquiries

  • Transactional details

  • Information identifying computers/devices used to connect to the internet, including your Internet Protocol (IP) address.

    Our Commitment to Your data

    Our commitment to all our clients and prospects is:

  • To keep your data confidential and secure

  • Not to sell your data

    Below is a list of all the ways that we may use your personal information, and specific reasons we rely on to use this information.

Use of your personal information

Reason

• To manage your contract or service with us,

• To provide advice or guidance about our service or contract

• Your consent

• Fulfilling contracts


• Our legitimate interests • Our legal duty

• To manage how we work with other companies that provide services to you and our customers

• Fulfilling contracts

• Our legitimate interests • Our legal duty

• To deliver our services


• To make and manage payments

• To collect and recover money that is owed to us

• Fulfilling contracts

• Our legitimate interests • Our legal duty

• To exercise our rights set out in agreements or contracts

• Fulfilling contracts.

Where Personal Information Is Collected From

We have taken the time to identify the types of information we collect and have grouped it accordingly.

Personal Data type

Description

Contact

Information about you, your business and where you live

Transactional

Payment and transactional history from your account

Contractual

Agreements of services we provide to you

Technical

Information from technical devices when connecting or using online services

Communication

General communication and correspondence

Consent

Contact preferences you have expressed

Your personal information will be shared with our Franchisor SCS Network Services Ltd if you have agreed to

  • A service or contract

  • When you talk to us on the phone or at meetings

  • When you use our website

  • In emails and letters

    Who We Share Your Personal Information With;

    We will only share your personal information with the following organisations in order to fulfil a contract or service;

    SCS Network Services Ltd (Franchisor)

    Mainline Communications Vodafone

    Plan.com

    Chess Partner services

    EE
    Supercover Insurance

We may be legally obligated to share your information with other organisations or government agencies. We may also share your information with consultants working for the Sprint Family or B2B Resources Ltd who have signed the appropriate company data protection policies.

Data Transfers Out of the EEA

B2B Resources Ltd does not transfer your personal information outside of the EEA. If we are ever required to send your personal information outside of the EEA it would be for the following reasons:

  • Comply with a legal duty

  • To help run your accounts and services

    How Long We Keep Your Personal Information

    We will only keep your personal information for the duration of the contract, service or for the length of the warranty. The service is considered a period of time during which we receive a payment for managing your contract which may be longer than the minimum contract term. If we receive a payment for your account but have not had contact with you we will continue to hold your information until either we receive notification from you to delete the information or payment from a supplier stops. Silence and in activity does not apply when we are remunerated for a service. If your information is no longer required for those reason we will delete it, unless required for legal, regulatory or technical reasons.

    How to Get a Copy of Your Personal Information

    If you have any enquires about your information, what we do with it or believe any of the details held are inaccurate please contact us. If you wish to complain about the way a we or our family of businesses has handled your information, please contact us using the above methods. You can access the personal information we hold about you by writing to us at this address:

    Information Requests, B2B Resources Ltd, 10, Blackall Industrial Estate, Hamberts Road, South Woodham Ferrers Essex CM3 5UW.

    If you think Your Personal Data Is Incorrect?

    If you think we may have information about you that is incorrect or wrong, you have the right to question and raise this with us. Please contact us if you want to do this and we will take reasonable steps to check its accuracy and correct it.

    Your Rights to Stop Us Using Your Personal Information?

    We may need to keep your data for legal or official reasons but you can inform us if you think that we shouldn’t be using it. You can object to us using your data or to have it deleted and removed if you think there is no reason for us to have it. This is now recognised as the ‘right to object’, the ‘right to erasure’ or the ‘right to be forgotten’.

    We can sometimes limit the use of your data and this will mean that your data will only be used for specific things like legal rights and legal reasons. In this case, we will not use or share your information in additional ways while it is restricted.

    You have the right to ask for your personal data to be restricted if you think:

  • It is not correct.

  • If you think it has been used unlawfully, but you do not want it deleted.

  • It is no longer relevant, but you want us to keep it for a legal claim.

  • You are waiting for us to confirm if we are allowed to keep on using it but you have already asked us to stop using your data.

    If you want us to stop using your personal data for any of the above cases, please contact us.

    How You Can Withdraw Your Consent

    You have the right to withdraw your consent at any time so please let us know if you wish to withdraw consent. It may not always be possible to provide certain services to you if you do this, however we can confirm this with you.

    How to Make a Complaint

If you are unhappy or unsatisfied with why and how we have used your personal data, you can contact us by sending an e-mail to northwest.support@sprintcomms.co.uk or by writing to us at this address:B2B Resources Ltd, 10, Blackall Industrial Estate, Hamberts Road, South Woodham Ferrers Essex CM3 5UW.

If you are unhappy with our response, you can contact the office or the Information Commissioner at:
Email: casework@ico.org.uk
Tel: 0303 123 1113

Website: https://ico.org.uk/global/contact-us/

Formats for Sharing Data

From the 25 of May 2018, you have the right to obtain your personal information from us in a format that can be easily re-used or ask us to pass on your personal information in this format to other organisations.