Bring the power of Horizon to your Windows desktop, laptop, Android or iOS device and access a range of features to ensure your colleagues and customers are always in contact.

The Horizon Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the Horizon service and mobile client to ensure that you can control your user account and handle calls efficiently, wherever you are. The Horizon Desktop Client provides a new way to interact with Horizon and using existing devices you can reduce the cost of entry to a hosted solution, as well as minimising telephony costs incurred whilst on the move or in different locations.

New features such as Presence and Instant Messaging add to the core Horizon services and provide an informed way of communicating with your colleagues, as well as giving you a new route to gain immediate responses when it might not be convenient to speak on the telephone.

The Android and iOS Apps enable users to make and receive calls on a mobile device, as well as providing access to key settings for their service. It provides all the same functionality as the desktop client above, with the exception of Click to Dial and Group Chat. This is an ideal bolt-on for users who often work remotely or who are regularly on the move with access to WiFi (e.g. in hotels).

Using Horizon soft clients you can:

  • Reduce the cost of entry to an IP hosted service by using the desktop client as a softphone and simply adding a headset

  • Reduce telephony costs when on the move or in temporary access points such as hotels, coffee shops and customer premises

  • Monitor your favourite contacts’ Presence status to check their availability to take calls or to communicate with you

  • Send an Instant Message to get an immediate response from a colleague when their Presence status tells you it might not be convenient for them to take a voice call

  • Connect customers who use other messaging services to your company so you can quickly communicate with them and build a new route for direct customer support

  • Directly control your user account to implement Call Forwarding, Do Not Disturb or other call features

Unleash even more of Horizon’s capabilities across your desktop with Horizon Integrator. Horizon Integrator is a powerful piece of software that gives you control of your Horizon service from your desktop without having to log in to your Horizon Portal. It also provides interaction with key programs such as Microsoft Outlook® and Skype for Business®. Our CRM Integrator can be added to enable easy integration with your CRM program, in addition to the full set of features Horizon Integrator offers.

Features include:

  • Call Preview – Available from Outlook. Allows Horizon users to prepare for the incoming call and respond appropriately. This can make the caller feel more welcome and gives a professional feel to your company

  • Click to Dial – Available from Outlook and web pages. Makes Horizon even simpler to operate as users can make calls instantly and accurately from the information on their screen

  • Integration with Skype for Business® – Presence changes to reflect On a Call or Do Not Disturb. Improves efficiency as colleagues and customers can only contact you when you are available

  • Desktop Control – Instant access from the desktop to Call History, Call Forward, Presence and a wealth of other features

Integrator CRM

Integrator CRM takes the Integrator software a step further. Compatible with over 20 of the top CRM packages including Salesforce and Microsoft Dynamics, Integrator CRM helps users to be even more efficient and productive by providing quick access to contacts and the ability to dial directly from your CRM system.

Horizon Call Queue helps you present a professional image to your customers by managing incoming calls effectively and delivering them to groups, as soon as users become available.

Horizon Call Queue adds a low-cost way of managing your incoming calls professionally and provides constant information and choices to your callers, reducing the risk of losing valuable incoming calls.

 

Horizon Call Queue ‘Users and Groups’ benefits:

  • Customised messaging – Customise your welcome and hold music and set up a comfort message at timed intervals to let the caller know their call is important

  • User breakout – Add a specific digit to the Call Queue Group to let a caller break out of the queue to leave a voicemail message

  • Queue up to 25 calls

  • Simultaneous Hunt Group – Instantly deliver the call to all available contacts within the Call Queue Group